Our General Terms and Conditions (GTC)
HanfHaus Online Shop
Hempro International GmbH & Co. KG, Muensterstrasse 336, 40470 Düsseldorf, Germany
Düsseldorf District Court, Commercial Registry: HRA15708, VAT ID: DE815035789
Personally liable partner: Hempro Verwaltungs GmbH
Düsseldorf District Court, Commercial Registry: HRB60066, Managing Director: Daniel Kruse
You can conclude the sales agreement in either German or English
The following terms and conditions of sale and delivery shall be considered accepted by the customer and legally binding upon the placing of the order and for all future business transactions. Agreements that deviate from these General Terms and Conditions shall only be legally binding if confirmed by us in writing.
Conclusion of agreement
The presentation of products in our online shop does not represent a legally binding offer, but rather a non-binding online catalogue. By clicking on the “Buy” button, you are placing a binding order for the items contained in the shopping cart. Immediately after submitting your order, you will receive an automated e-mail confirmation of your order entry, together with the receipt of the order. The purchase agreement comes into effect with this e-mail confirmation.
Should our order confirmation contain written and/or printing errors or should there be mistakes in our pricing on account of technical transmission errors, we reserve the right to appeal, whereby we must prove our error to you. Any payments that you have already made will be reimbursed to you immediately.
Minimum order value / Delivery costs within Germany
The minimum order value is 15.00 euro. Delivery within Germany costs 5.95 euro. We provide free delivery within Germany for all online orders of 40.00 euro or over. The delivery of telephone and written orders (by post, fax or e-mail) costs 5.95 euro, irrespective of the order value. We can make partial deliveries upon request, the costs of which shall be borne by you. For cash on delivery parcels, we generally charge a cash on delivery fee of 3.50 euro.
We deliver as fast as possible using DPD, DHL or another forwarding company. Please note, however, that our products are not mass-produced items. We are therefore not always able to avoid longer delivery times. In such instances, we can also make a partial delivery of your order, if you so wish.
Should your products be damaged in transit, please report this damage to the transport company (e.g. DPD), where possible, and contact us through our customer service.
Foreign deliveries / Delivery costs outside Germany
Foreign deliveries to countries outside Germany are only made against payment by credit card or prepayment (prepayment after consultation). For payments from foreign (i.e. non-German) bank institutes, please be advised that all costs and charges relating to the credit transfers shall be borne by you.
The delivery costs are calculated according to weight. A table showing the delivery areas and the respective costs can be found by clicking this link: Delivery Costs.
Deliveries to countries outside the EU may incur additional customs duties, taxes and charges that are not paid by us or that are not invoiced by us. These will be invoiced to you in addition by the transport company.
Warranty and customer service
The warranty is granted in accordance with legal requirements, whereby, in the case of defective goods, we will redeliver or repair the goods as you request. Should there be a fault with the repaired goods or the redelivered goods, you can return the goods and receive a full refund of the purchase price or you can retain the goods with a reduction on the purchase price. Please refer to the product documentation for information on any possible manufacturer warranties.
You can contact our customer service from Monday to Friday between 08:00 and 16:00 (CET) by telephone on: +49 (0)211 6999 05610
or by e-mail: firstname.lastname@example.org.
The right to cancel
You can cancel your declaration of agreement within 14 days, without the need to give reasons, by informing us in written form (e.g. letter, fax, e-mail) or - if the goods are delivered to you before the expiry date - by returning the goods. The period commences once written notice of cancellation has been received, but not before the goods are received by the recipient (where similar goods are delivered on a recurring basis, not before the receipt of the first partial delivery), nor before we have fulfilled our obligations to provide information as pursuant to article 246 section 2 in conjunction with section 1 paragraphs 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our obligations under section 312g paragraph 1 sentence 1 BGB (German Civil Code) in conjunction with article 246 section 3 EGBGB (Introductory Act to the German Civil Code).
Punctual dispatch of the notice of cancellation or returned goods constitutes sufficient compliance with the cancellation period. The cancellation is to be addressed to:
Hempro International GmbH & Co. KG
40470 Düsseldorf, Germany
Consequences of cancellation
In the case of an effective cancellation, the services received by each party shall be returned in addition to any benefits gained therefrom (e.g. interest payments). If you cannot return the services received and the benefits gained therefrom (e.g. benefits of use) in full or in part or only in a deteriorated condition, you shall be required to compensate us for the lost value. This shall not apply if the benefits or the deteriorated condition of the goods are solely based on the inspection of the properties and functionality of the goods. “Inspection of the properties and functionality” refers to the testing and sampling of the respective goods - as would be possible and common in a retail shop. Goods that are capable of being sent as a parcel shall be returned at our risk. You shall bear the regular costs for the return if the delivered goods correspond to your order and if the price of the goods to be returned does not exceed 40.00 euro or, where the price of the goods is higher, if you have not yet paid the consideration or the contractually agreed partial payment at the time of the cancellation. Otherwise the return will be free of charge for you. Goods that are not capable of being sent as a parcel shall be collected from your address. Obligations to refund payments shall be fulfilled within 30 days. This period commences for you on the dispatch date of your declaration of cancellation/the returned goods. This period commences for us on the corresponding date of receipt.
End of the cancellation policy
Exclusion of the right to cancel
The right to cancel does not apply, unless specified otherwise, to distance contracts for the delivery of goods which are manufactured according to customer specifications or which are clearly customised to meet the personal needs of the customer or which, by their nature, are not suitable for return or which can spoil quickly or would pass their expiry date.
Agreement to cover the costs
If you exercise your right to cancel, you shall be required to bear the regular costs for the return if the delivered goods correspond to your order and if the price of the goods to be returned does not exceed 40.00 euro or, where the price of the goods is higher, if you have not yet paid the consideration or the contractually agreed partial payment at the time of the cancellation. Otherwise the return will be free of charge for you.
End of the agreement to cover the costs
Please send us the parcel with pre-paid postage - we will reimburse you for the postage (this applies to a minimum order value of 40.00 euro and deliveries within Germany only). Please note that this is not a condition for the exercising of the right to cancel, but simply a request on our part.
If you do not want an exchange, the invoice amount will be credited to your bank account. Where direct debit is the selected method of payment, we request that you do not refuse this, since this would cause us unnecessary costs.
Conditions of payment
We deliver the ordered products within Germany only against payment by direct debit, credit card payment (see “Credit card payment with Secupay”), cash on delivery, prepayment (our account information is sent to you in a special e-mail) or purchase on account (see “Purchase on account with Klarna”).
With payment by direct debit, your bank account is debited when the goods are dispatched. With cash on delivery parcels, please pay the invoice amount to the transport company (e.g. DPD).
Where prepayment is the selected method of payment, the goods are delivered following the receipt of payment.
Foreign deliveries to countries outside Germany are only made against payment by credit card or prepayment.
For all orders and/or for particular products, we reserve the right to deliver only against payment by prepayment (credit transfer) or cash on delivery. In the case of non-payment of a debit note, we shall be required to charge you an additional fee of 10.00 euro for the costs of the returned debit note.
If a subsequent direct debit payment is not possible or if the invoice amount (plus the charge for the returned debit note) is not transferred within 10 days, this will entail further costs through the processing of our billing department. In the case of a delayed payment of more than 28 days, we reserve the right to charge standard bank interest from the due date. The withholding of payments or offsetting of unrecognised claims against the purchase price is excluded. In addition, we are entitled to charge 12.50 euro for the first reminder. In the case of non-compliance with the first reminder, we shall forward the process to our debt collection agency.
Until the payment has been made in full, the delivered goods remain our property.
Credit card payment with Secupay
Where credit card is the selected method of payment, the invoice amount is due immediately with the conclusion of the agreement.
The credit card method of payment requires a successful credit check carried out by secupay AG, Goethestrasse 6, 01896 Pulsnitz, Germany (www.secupay.ag).
If the customer is permitted to make the credit card payment following a credit check, the payment is processed in cooperation with secupay AG, to which the vendor assigns its payment claim.
secupay AG collects the invoice amount from the customer’s credit card account.
The credit card is debited immediately after the customer’s order in the online shop has been dispatched.
Where credit card payment with secupay AG is the selected method of payment, the vendor is still responsible for general customer enquiries relating to, for example, the goods, delivery time, dispatching, returns, complaints, declarations of cancellation, cancellation notices or credit items.
Purchase on account with Klarna
In cooperation with Klarna, we offer you the payment option of purchase on account. Paying with Klarna never requires you to submit your bank account details, and you only pay after you have received the goods.
With purchase on account with Klarna, you always receive your goods first and you always have a payment period of 14 days. Further information and Klarna’s full General Terms and Conditions for purchase on account can be found here.
Information on payment periods and reminder charges can be found here.
Klarna checks and assesses the data provided by the consumer and, where there is a legitimate cause, exchanges data with other companies and credit reporting agencies (credit check). If the creditworthiness of the consumer is not guaranteed, Klarna AB can refuse the customer the option of paying with Klarna and shall be obliged to suggest alternative payment possibilities. Your personal details are treated in accordance with the German Data Protection Act (Datenschutzgesetz) and are not forwarded to third parties for advertising purposes. Here you can find out more about Klarna's Data Protection Policy.
For further information on Klarna, please visit: www.klarna.de
Klarna AB, Company and Corporation Number: 556737-0431
All offers are non-binding. Errors, misprints and product changes are expressly reserved. Our prices indicate the gross prices (including VAT and other price elements) plus the forwarding/delivery costs denominated in euro. Crossed-out prices indicate the non-binding retail prices recommended by the respective manufacturer. When a new price list appears, all previous price lists become invalid.
Since our items are natural products, variations can occur. Product descriptions, brands and trademarks are the property of the respective company. Supply agreements concluded with us are subject in all cases, including orders from and deliveries to countries outside Germany, to the law of the Federal Republic of Germany. The application of any international and/or unified sales law is excluded. The ineffectiveness of individual conditions does not affect the validity of the other regulations.
Hempro International GmbH & Co. KG
Tel.: +49 (0) 211 6999 05610
Fax: +49 (0) 211 6999 05618